Government will introduce new cover letters to health professionals by 2020, with the aim of ensuring they provide relevant information about their role and the issues they work on, the Health Department said.
Key points:Health Minister says cover letters should provide relevant detailsAbout 100,000 cover letters have been submitted to the Department of Health each year, the health minister saysThe Health Department has received more than 1.5 million complaints about cover letters, which is down from 2.5 per cent in 2016It is the first time the department has published a detailed list of cover letters that has not previously been published.
Mr Gillard said it was important to protect patients and the public from misleading or incomplete documents.
“Cover letters are an important part of our approach to informing the public and the healthcare community of the work we do, and they need to be robust and high quality,” he said.
“They should not be written in a manner that is not understandable or comprehensible to those who are seeking to receive them.”
This includes covering all areas of your job, including but not limited to your contact details, phone numbers, email addresses and professional qualifications.
“The Health Minister has previously said the department would review all its cover letters and issue a “new set of guidelines” to help improve their quality.”
We know that some cover letters can be misleading or they do not accurately reflect the role and responsibilities of the health practitioner,” he wrote in January.”
The Health department is currently undertaking a review of our own cover letter guidelines and the changes that will be made to help ensure that we can ensure the correct information is being given to the public.
“To ensure that the new guidelines are delivered effectively, the department will be working with the media to gather feedback and provide further updates in the coming months.”